Cancellation and refund policy

Payments

Payments are processed with Stripe. The price in Mexican pesos, applicable taxes, billing cycle, and payment method details are confirmed before purchase completion.

If a payment fails, your membership may become past due or pending until the payment method is updated.

Class cancellations

You can cancel a class without penalty until 8 hours before start time, unless the app shows a different policy.

Late cancellations and no-shows may consume the class credit.

Refunds

Unless applicable law requires otherwise, we do not offer refunds once the billing cycle has started or a credit has been used.

If there was a duplicate charge, technical error, or extraordinary situation, we will review the case through support. To review your request we need the account email, charge date, amount, and available receipt.

Cancel membership

You can manage or cancel your subscription from the billing portal when you have an active membership. Cancellation prevents future renewals, but does not necessarily refund periods already started.

Special cases

We may make exceptions for injuries, emergencies, or operational errors. Email hello{'@'}liftclub.social with the details of your case.